Take 15 Frequently Asked Questions
We have tried to provide a comprehensive list of FAQs below. If your question is not answered here then please call us or send us and email - see our Contact Information.
Receiving Treatments:
What should I wear for treatments, will I need to undress?
Treatments such as On-Site Chair Massage or Indian Head Massage can be performed through the clothes although you may prefer to remove jackets or other outer clothing prior to treatments. If you are receiving a massage treatment which does require the removal of some clothing a private area will be provided and towels will be used to protect your modesty. All private body parts will remain covered by towels at all times and are never touched during therapy. Only areas being treated by the therapist will be exposed.
Will oils be used for massage?
Oils are not used for office based on-site chair massages or Indian Head Massages although oils and creams will be used for table massage and sports massage treatments.
Are there any medical conditions for which therapies are not suitable?
You will be asked to complete a short medical questionnaire prior to receiving treatments as certain treatments are not appropriate for certain conditions. Your therapist will give appropriate advice during a pre-treatment consultation.
Which ailments can therapeutic treatments cure?
A therapist should not claim to be able to cure an ailment. Ailments are caused by a multitude of factors involving the person and environmental influences. It may therefore be considered appropriate to treat a condition with a multitude of therapies, including complementary therapies. Complementary therapies should be used alongside conventional medicine with the guidance of a GP when treating any serious complaints.
A note on respectful conduct:
Comments of a sexual nature or inappropriate advances will not be tolerated. The therapists reserve the right to refuse treatments from clients behaving inappropriately and such behaviour will be taken very seriously.
Therapists:
Which qualifications & insurances do the therapists hold?
All therapists deployed by The Pamper Company hold the appropriate qualifications and insurance cover for the treatments provided. All documents are held on file at our office and can be produced on request. Therapist insurances are provided by a range of therapist insurers and include coverage for public liability and professional indemnity cover to a minimum of £1 Million and typically to the value of £3 Million. The Pamper Company carries employers liability insurance. In cases where therapists have renewed their insurances but have yet to receive a new certificate we request that the therapist provide us with details of their insurer and a reference number and we check their coverage directly with the insurance provider.
Do the therapists wear uniforms?
Therapists wear uniforms which are appropriate to the treatments they provide. Chair massage therapists usually wear dark trousers with either a white or dark shirt. The chair massage therapist may be kneeling on the floor during the treatment which is why dark trousers are preferred. Other massage and beauty treatments are usually provided by therapists wearing black or white beauty tunics or other clothing appropriate to the treatments provided.
Which products do your therapists use?
We have therapists from many different disciplines and encourage therapists to practice their own methods with products they are used to rather than specifying a particular set of products. However we do ask therapists to ensure that the products used are of good quality and in good condition.
Do the therapists require breaks during treatments?
We usually organise treatment rotas so that there is a minimum of 5 minutes change-over between treatments. This provides time for pre-treatment consultations and post treatment feedback. We are not advocates of back to back treatments where clients may be at risk of feeling like cattle and the therapists do not have time to take a breather. We therefore provide rotas and schedules with sensible break times allocated for therapists.
I'm a qualified professional mobile therapist, can I work with Take15?
We welcome applications from all kinds of mobile therapists. We have further information and application forms at Pamper People, our therapist recruitment website.
Bookings:
Payment - can employees pay themselves?
Our online Treatments Booking System is scheduled to facilitate employee payment for treatments by credit card (planned for late 2009). In the meantime the customer will be invoiced the full cost of all therapy events. Our online system will provide managers with an overview of the treatments booked by employees which will be helpful if the company chooses to share the cost of treatments with employees (e.g. through payroll deductions).
How are your costs calculated?
Treatment costs vary according to regularity of therapy days, number of therapists required, range of therapies required, event location, number & length of treatments, type of event, your industry. Further details are available at our Bookings & Prices page.
Locations:
Where in the country can you provide your services?
With a large network of therapists in England, Scotland and Wales we can provide therapies in most towns and cities. It is naturally more difficult to provide services in less densely populated or remote areas however there is usually a solution if there is some flexibility in your requirements. See Locations for coverage details.
Organisation:
Do you provide a rota?
We can provide an online treatments rota for most events. Rotas can be printed to give managers an overview of all appointments with therapists at a given event. We can also provide a paper based rota or spreadsheet based rota to be completed prior to the event.
How much space is required?
Different treatments require a different amounts of space and environment conditions for the maximum benefit. We have provided information regarding the appropriate settings for each treatment which can be accessed from Treatments Available Menu.
Do we need to provide any equipment?
Mobile therapists provide all specialised equipment for providing massages, beauty treatments and complementary therapies. Some treatments do require the provision of a standard table & chairs. See Treatments Available Menu for an overview if equipment required per treatment.